A refund is only possible before the final cover image is approved and sent to you. Once the full resolution cover image has been delivered to you via email or a direct download link, we cannot offer a refund.
To complete your return, we require a receipt or proof of purchase.
Once your request for a refund is received, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed through Paypal within 30 days.
A puchased cover image can only be exchanged for another available premade cover image if the original cover purchased has not been edited and delivered to you, and if the cover to be exchanged is the same price. If the price of the new cover is less, you will be refunded the difference, if the price of the new cover is more, you will be requested to pay for the difference.
Contact us at firstname.lastname@example.org for questions related to refunds.